Originally Posted by
andrewshawn
I'm surprised to see your reply, Mr DiamondS CLUB, as you said and I quoted - "I literally do not care", when I told you I would share this experience with others ...
- first of all, I'm not sure if this is a rhetorical question. Assuming it is not, then please bear my own understanding here as I'm not sure if there is an unanimous and official definition of 'the duty of an receptionist' in this industry. To me, a simple answer is Yes. As the first and unique customer service window to your business, answering customers' questions would be number one in your daily to-do list. And a further answer to your question here is - i.e. not only the question that matters, but also, why a customer is asking this question even matters more. Back to our case, have you ever thought about why I'm asking those questions, given your not-so-good record of fulfilling what you promised for whatever reasons ? As I said later in our chatting history, which you did not care at that time, the reason why I'm asking is to see if any mistaken girl arrangement, by taking the following into account: 1). the photo cannot match with the girl; 2). rostering information is not correct; 3). your historical broken promise. Just try to imagine this, when you purchase something from a shop and find it not the same as the box describes and this happens before, how do you feel ? and how do you even further feel when you come back to the shop to check the goods with them, and they do not give it a damn.
- you are just playing around and misleading the audience here to try to get their sympathy. The essential point in this warning thread is to show my disappointment on your impatient attitude and bad customer service. Of course, no one can ensure everything from others' mouth at every single time. But as a good and patient receptionist, you could simply say "Sorry about all this, mate, let me check with the girl to see if any misunderstanding here; then come back to you, shall we ?" instead of your strong self-defensive argument right back at my question - e.g. "I'm a receptionist, not a mommasans", "kid question, I'm done", "I literally do not care", etc.
- now, you feel sorry ... but do you ? through your highlighted, rhetorical question, I doubt it ...
At last, for what it is worth, drop your receptionist title as your immediate self-defensive personality won't do any good for either the customer, your business, or yourself. Do what you are good at, e.g. discovering new and gorgeous girls behind the scene and letting your partner or whoever has that patience to do the job of receptionist ....