Originally Posted by
RoyalFlush
Being in an agency business myself, I know how hard it is to appease customers on one-end and try to deliver good products on the other end from the supplier. Especially when you have no control over the quality of the goods, in this case how the girls perform. But a big chunk of the review I read from OP is due to the middleman being complacent with the room hygiene, confusion with the venue and poor customer service.
IMHO, if a customer's complain is being handled well, it will make a hell lot of difference. Some customers may understand this is a quality issue from the supplier, may be an isolated, once-off case and will give the agency another go knowing the middleman got their back in times of trouble.
Internet based, outcall businesses like MOC and Bluemoon rely heavily on online advertisement and word-of-mouth to get their name out there. I dont even think MOC invests much in SEO and Adwords. Im pretty sure forums like syd99 is an important avenue for these agencies to get customers. When revenue drops drastic enough, they will be compelled to address this issue.
I have nothing against MOC, in fact when you ran the naming competition 2 year ago you offered me a free punt which I didnt take. But everyone is throwing in their 2 cents, and I needed my daily rant, so I might as well throw in my 1 cent