If I remembered correctly, he was late and Ginza had to check with him twice to see if he's coming instead of the other way around.
My opinion is that Ginza should ve canceled the booking or at least warn him that they re not keeping her if another punter walks in and chooses her. But in all honesty, I am glad they didn t. The OP got what he deserves for not honoring the booking time and waste everyone s time.