Originally Posted by
11Bravo
Wow, you did cancel the booking so all is fine, "that should be that"? It'd be OK with you if the shop cancels YOUR booking at the last minute? Or if you show up for your booking, the shop says, "Sorry, know you had a booking with Ms. A, but somebody walked in, asked for her, so she's busy. Pick an alternate, try later, or try another day... And wait, it's not YOU who might lose MONEY in that case... just a bit of time. So your time, with your attitude, is valueless... Mine, and hers, are not.
Really hate to see the shops take the airlines' path, overbooking, just to be covered for the no-shows or the last minute cancellations.
Yes, I've had to cancel at the last minute. I messaged the shop, and, if I had the girl's contact, also messaged her. Some I've known, once it was a first time. In all cases, they were gracious which I certainly APPRECIATED, but I certainly would have understood if they were not. Yes, MAYBE the gap might be filled, maybe it would have always been open without your booking, but maybe it WAS money lost. Who's to know, but personally, I can see the shop's point.
I expect them to keep my booking, they expect me to show. 2 sides, same coin.
Reading the forum, I'd say more punters complain about bookings not being honored than those that complain that they were scolded when they couldn't make one. You want to take your businesses elsewhere, up to you. Myself, I apologized, not only messaging, but the next time I visited the shop, both to the shop and the provider (and with one long time regular, she was tipped as compensation for the no-show even though she said it was not necessary).