AIVIL @ BlueMoon

[Niceman 123]

As for that we will certainly talk with her and see if anything we could do to sort it.
Sorry for your friend's disappointment we will definitely improve it

A good management response. Taking customers' feedback into account and improves thereupon will generate more business in the future.

[wannabe]

A good management response. Taking customers' feedback into account and improves thereupon will generate more business in the future.

good point! good response instead of attacking the customer for criticism like mafia

[tectonic]

good point! good response instead of attacking the customer for criticism like mafia

By mafia did you mean Duncan?

but yes i do agree good management response. gone up in my books already.